ELEMENT

PERFORMANCE CRITERIA

1. Identify opportunities to develop the framework for quality management plans

1.1. Access, interpret and apply compliance documentation relevant to the work activity

1.2. Document quality objectives and develop in consultation with relevant personnel to align with organisational objectives

1.3. Identify systems procedures regarding quality management processes that may require review and/or further consultation with relevant personnel

1.4. Apply the quality management plan in job descriptions and duty statements for all relevant site personnel

2. Implement processes for encouraging the development of ideas to support the site quality management plan

2.1. Identify existing and potential quality issues and obtain ideas from site personnel regarding possible improvements, providing prompt consideration and feedback to maximise potential benefits

2.2. Regularly advise all site personnel on the benefits of quality site procedures and practices

2.3. Document and develop site procedures and practices in consultation with relevant personnel

2.4. Identify, maintain and monitor the information sources and actively seek commitment to the implementation of quality management plans

3. Implement the site quality plan

3.1. Document how the quality management plan will be introduced or enhanced at the worksite

3.2. Provide information and resources for the implementation of the quality management plan in a form readily accessible to site personnel in a timely and consistent manner

3.3. Provide appropriate training and support for site personnel on the implementation of quality management plan site procedures and practices

3.4. Maintain site quality management plan records

4. Monitor and update the quality management processes

4.1. Monitor the reviews of the systems procedures of the quality management plan and actively seek consultation with relevant personnel if site procedures and practices need to be modified to meet quality management plan targets

4.2. Update the quality management plan and its implementation when worksite changes are anticipated

4.3. Retain documentation stating reasons for worksite changes in accordance with legislative and organisational requirements

Required skills

Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to implement, monitor and develop quality management plans:

read, interpret, communicate and apply legislative, organisation and site requirements and procedures for implementing, monitoring and developing quality management plans including:

legislation relating to quality management

client quality requirements and procedures

organisational quality requirements and procedures

manufacturer's quality requirements and procedures

technical quality management information

quality management rules

quality management procedures

quality management regulations

basic statistical information

develop and maintain site quality management procedures and practices

facilitate quality management planning

maintain relevant quality management documentation

monitor and decide on changes to quality management processes

provide leadership and guidance for quality management group activities

actively encourage the free exchange of quality information

analyse quality management ideas

solve problems through negotiation

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following as required to implement, monitor and develop quality management plans:

organisation's quality policies, goals and objectives

relevant legislative, client and manufacturer's quality requirements

roles and responsibilities of relevant personnel within the organisation

action planning methods

human resource management processes

methods of identifying appropriate action based on cost, health, safety, and quality issues

work procedure/instruction writing

quality management reporting and recording procedures

worksite operating procedures

quality issues identification processes

quality issues assessment processes

quality issues resolution processes

quality management system documentation methods

quality management research processes

quality management security risk processes

quality customer relations processes

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions for implementing, monitoring and developing quality management plans

implementation of procedures and techniques for the safe, effective and efficient implementation, monitoring and development of quality management plans

the identification of the relevant information and scope of the work required to meet the required outcomes

the identification of viable options and the selection of quality management plans that best meet the required outcomes

working with others to undertake and complete the implementation, monitoring and development of quality management plans

consistent successful implementation, monitoring and development of quality management plans

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge in undertaking the implementation, monitoring and development of quality management plans

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirements, procedures and techniques for the safe, effective and efficient achievement of required outcomes

identification of the relevant information and scope of the work to meet the required outcomes

identification of viable options and the selection of quality management plans that best meet the required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the implementation, monitoring and development of quality management plans

provision of clear and timely support and advice on the implementation, monitoring and development of quality management plans

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Compliance documentation may include:

federal, state and local government legislation and regulations including:

OHS including workplace safety, dangerous goods

equal employment opportunity

disability discrimination

public health

environmental management requirements and procedures

industrial

consumer protection

trade practices

anti-discrimination

freedom of information

industry codes of conduct

manufacturer's guidelines and specifications

risk assessment and management requirements and procedures

occupational licensing

materials safety data sheet

traffic management requirements and procedures

cultural and heritage requirements and procedures

quality requirements and procedures

Australian and other relevant standards

current industry best practice

communication requirements and procedures

procurement requirements and procedures

employment requirements and procedures

workplace relations requirements and procedures

contract management requirements and procedures

administration requirements and procedures, including:

records

reporting

maintenance

servicing

housekeeping requirements and procedures

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Consultation with relevant personnel may include with:

senior management

subject matter experts

regulatory authorities

tenderers

project managers

contractors

employees

community

customers

suppliers

Systems procedures may include:

identification of quality issues

assessment of quality issues

resolving quality issues

interim solutions

dealing with unplanned incidents and events

consultation

communication

monitoring

review

record keeping

reporting

training

Site personnel may include:

employees

contractors

Site procedures and practices may include:

standard operating procedures

safe operating procedures

work instructions

emergency procedures

allocation of responsibilities

permit requirements

sampling, testing and worksite inspection requirements

documentation and reporting requirements

Documenting may include:

results

recommendations

assessment forms

action planning documents

work schedules

reports

Monitoring may include:

checking

supervising

observing critically

recording the progress of an activity, action or system periodically in order to identify change

Information sources may include:

expert advice

staff contributions

Resources may include:

people

finance

equipment

buildings/facilities

technology

information

worksite changes may include:

a worksite other than that which the original quality management plan was intended

a modified worksite